Customer and Account Services

MC-Rx's Call Centers are managed by registered pharmacists and pharmacy technicians.  They are available 24/7/365 with bilingual (English/Spanish) personnel and equipped with state-of-the-art telecommunications systems.

For claims adjudication services, MC-Rx has the most advanced, powerful, flexible, and always available system in the United States and Puerto Rico. 

Our clients benefit from these comprehensive customer service programs:

• Pharmacy Services Call Center
• Member Services Call Center
• Prior Authorization Call Center
• Mail Order Call Center
• Complaints, Grievances, and Appeals Programs
• Online Pharmacy Claims Support Program
• Drug Information Center