Customer and Account Services
MC-Rx's Call Centers are managed by registered pharmacists and pharmacy technicians. They are available 24/7/365 with bilingual (English/Spanish) personnel and equipped with state-of-the-art telecommunications systems.
For claims adjudication services, MC-Rx has the most advanced, powerful, flexible, and always available system in the United States and Puerto Rico.
Our clients benefit from these comprehensive customer service programs:
- Pharmacy Services Call Center
- Member Services Call Center
- Prior Authorization Call Center
- Mail Order Call Center
- Complaints, Grievances, and Appeals Programs
- Online Pharmacy Claims Support Program
- Drug Information Center
